Shipping
Delivery Timelines (within Maharshtra) : 7 Days (Minimum) to 12 Days (Maximum).
Delivery Timelines (outside Maharshtra) : 12 Days (Minimum) to 16 Days (Maximum).
Installation & Troubleshooting Service (if availed) will be available within next 7 days of delivery of the equipment or order of the service.
Exceptions:
You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.
In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
We only make use of reliable courier companies. Touchstone Engineers is not liable for any delays in delivery by the Courier Company on account of any factors beyond the control of Touchstone Engineers. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons outside the control of Touchstone Engineers, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.
Return / Refund / Replacement:
• Goods once sold will not be taken back.
• All imported goods does not get warranty or Guarantee.
• No discrepancy or claim will be entertained after seven days.
• Our responsibility ceases after delivery of goods.
• All disputes are subject to Mumbai jurisdiction.
Cancellation:
• Please mail us at
[email protected] for cancellation request if your order has not been shipped yet.
• Orders can be cancelled only if it has not been shipped from our warehouse.
• No cancellation applicable for customised products once the order is placed.
• Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
• Once shipped, we will not consider cancellation requests.
• If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
Processing Orders
Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at
[email protected] and we will respond as soon as possible.
Customer Service Policy
Touchstone Engineers is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-14 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.
Care Instructions
If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.
Measurements/dimensions of products
Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.
Contact Us
We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.
Touchstone Engineers
Sr no:14,H No:3,
Village:Poman,
Tal:Vasai,
Dist:Palghar
Email:
[email protected]